Telewest Broadband UK





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Do I need cable TV to get blueyonder? Can I receive your service if my house is not already wired for cable? Do I have to use blueyonder as my Internet Service Provider (ISP)? Is it possible to prevent my children from accessing inappropriate material on the web? What is a NIC (Network Interface Card)? What about security? How can I get blueyonder broadband Internet? The 256k service has a usage guideline of 750Mb of data per day. What does this mean in practical terms? How will I know if I am exceeding the usage guideline for the 256k service? What will happen if I do exceed the guideline? What should I do if I receive a usage notification email from blueyonder? Does the usage guideline affect the amount of time I can stay online each day? 256kbps only: What could result in exceeding the daily usage guideline? As you can see, 750Mb can go a long way! These examples are provided as a guide only – in reality, each individual web page, picture or music track will be of a different size. We would recommend that customers who require greater traffic use should take one of our other broadband services (512k, 1Mb or 2Mb). These services allow much faster downloads of large files, allow higher quality video streaming, and do not have any usage guidelines associated with them.

How will I know if I am exceeding the usage guideline? What will happen if I do exceed the guideline?
Customers should not worry about needing to closely monitor their daily level of usage. In normal use, most customers will not come close to reaching the daily usage guideline. However, in the event that a customer does regularly exceed the guideline for usage, blueyonder may contact the customer by email to let them know this. The purpose of this email is purely to provide information to the customer.
What should I do if I receive a usage notification email from blueyonder?
If you receive a usage notification email from blueyonder, you do not need to reply to it. However, you may want to consider moving to one of our other broadband services - 750k, 1.5Mb or 3Mb. The higher bandwidth for these services means they offer excellent performance for tasks such as downloading or watching high quality online video.

oes the usage guideline affect the amount of time I can stay online each day?
No. As with all blueyonder broadband services, the 256kbps service will allow you to stay online all day so that, for example, you’ll be able to receive email as soon as it is sent, or quickly search for information on the web without having to wait to dial-up to the internet.
The usage guideline relates to the amount of data which is carried over your blueyonder connection, rather than the time you spend online, and so it is what you do when online which is important. Surfing the web for the whole day will typically not generate enough traffic to come close to reaching the usage guideline, whereas constant downloading of large files for extended periods may result in the usage guideline being reached.

256k only: What activities could result in exceeding the daily usage guideline?
Frequent downloads of large audio or video files, for example from file-sharing services such as Kazaa or from Newsgroups are the most common way in which large amounts of data usage occurs. Terms and Conditions
Prices quoted are for payment by Direct Debit. Payment by any other method will incur a monthly Ł2 administration fee.
For further Terms and Conditions, please . Ł10.00 a month

(phone line must be taken)
NONE

free install (until Oct. 31st)

free modem
NONE

free install (until Oct. 31st)

free modem
NONE

free install (until Oct. 31st)

free modem
NONE

free install (until Oct. 31st)

free modemdial-up uses the phone line

always on connection separate to the phone

always on connection separate to the phone

always on connection separate to the phone

always on connection separate to the phone

96K web page

14 secs

MP3 track

11 m 46 secs
96K web page

3 secs

MP3 track

2 m 36 secs
96K web page

1 sec

MP3 track

52 secs
96K web page

0.5 secs

MP3 track

26 secs
96K web page

0.3 secs

MP3 track

13 secs

Suitable for video streaming, downloading large files, sharing photos and online gaming

Best unmetered dial up service - Internet Service provider awards 2004 first 2 months free*** first 2 months free ***
first 2 months free ***
first 2 months free ***

Online Console Gaming Pack only Ł30 for PS2 or Xbox (save up to Ł115)

What are you looking for?

All your questions answered, from billing to faults and help with products.

Find out about our Code of Practice
Customer applications
Billing questions answered
Solve faults with your telephone service using our self-help tool
Download brochures, feature cards and user guides.

Managed and unmanaged data solutions tailored to your organisation's requirements.

Broadband connectivity to fully managed internet services.

A competitive selection of inbound and outbound telephony solutions.

Reliable, flexible connections for your staff wherever they are located.

First-class networking solutions for national multi-site organisations. Broadband connectivity and competitve telephony solutions for the Public Sector.

Flexible telephony and data communication solutions that support business efficiency. Unique online service designed for the independent travel professional.

Value for money telephony and data communcation solutions for big business power. Leading wholesale fibre network carrier with national and local coverage.

blueyonder Broadband is subject to regional availability.

Prices quoted are for payment by Direct Debit. Payment by any other method will incur a monthly Ł2 administration fee.
A Telewest phone line is required to benefit from our blueyonder Surf Unlimited dial-up service, as you need to dial into a Telewest Point of Presence (POP server).

Offer Terms and Conditions

*Prices quoted in above table only apply when another Telewest service is taken. If only blueyonder broadband is taken prices are as follows;-

Price per month of blueyonder broadband service
when purchased alone
blueyonder 256kbps Ł19.99
blueyonder 750kbps Ł27.99
blueyonder 1.5Mb Ł37.99
blueyonder 3Mb Ł52.99

**Quoted download times are based on all technologies working at optimum speed. In practice, factors such as the speed a web site can support the amount of traffic accessing it and content caching can cause quoted download times to vary. Comparisons are made to traditional 56k dial-up services. If you are accessing information away from home the equipment and connection you are using will determine the speed of your connection.

***First 2 months free on blueyonder 256k, 750k, 1.5Mb & 3Mb
In order to qualify for the first 2 months free of either blueyonder 256k, 750k, 1.5Mb or 3Mb, customers must take one of these services for a minimum of 12 months. Free installation (standard installation Ł50 for one service or Ł40 for two services) and a further web discount when you buy online only - Offer ends midnight September 30th 2004. The web discount will be deducted from your first monthly bill. Please note that this is a web only offer and is not available when ordering on the phone or any other method This offer is not available to existing Telewest customers. Telewest reserves the right to withdraw offer at any time. This offer cannot be taken in conjunction with any other Telewest offers.

50% faster broadband
50% faster applies to downstream bandwidth only:, upstream bandwidth will remain at current levels. The downstream bandwidth for the 512k service will be upgraded to 768k ("750k"), but the upstream bandwidth will remain at 128k. The 1Mb and 2Mb services will have downstream bandwidth upgraded to 1.5Mb and 3Mb respectively, while upstream will remain at 256ks. The 256k service is not included in the bandwidth upgrade. Due to technical limitations, 1Mb customers who receive their service via a TV Set-top box (such as customers with the wireless kit) rather than a Cable Modem will be excluded from the speed upgrade.

New blueyonder broadband speeds
Subscription charges:- new 750k service will be charged at Ł25 a month (or Ł27.99 a month if no other Telewest service is taken), 1.5Mb service will be charged at Ł35 a month (or Ł37.99 if no other Telewest service is taken), and 3Mb service will be charged at Ł50 a month (or Ł52.99 if no other Telewest service is taken). Minimum 12 month contract for all blueyonder services.

Free install offer
Free installation when you buy online only - offer ends midnight September 30th 2004. Offer available to new customers only. Telewest reserves the right to withdraw offer at any time. This offer cannot be taken in conjunction with any other Telewest offers

Web discount
From Sept 1st to Sept 30th the web discount will be Ł10 when one service is purchased online, Ł20 for two services and Ł30 for three services, offer ends September 30th 2004.

The web discount will be deducted from your first monthly bill. Please note that these are web only offers and are not available when ordering on the phone or any other method. Offers available to new customers only. Telewest reserves the right to withdraw offer at any time. These offers cannot be taken in conjunction with any other Telewest offers.
Telewest Broadband.